Jabatan Tenaga Manusia (JTM) entrusted to supply a skilled and trained workforce. With that, we promise:-
1. Issuing offers of admission for long-term courses at ILJTM no later than three (3) weeks before the course starts.
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STATUS PENCAPAIAN PIAGAM PELANGGAN (AUGUST) TAHUN 2023 |
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No |
Customer Charter |
Session |
Application open date |
Application closing date |
Offer Promotion Date |
Date of registration |
Achievement |
| 1 |
Issuing offers of admission for long-term courses no later than three (3) weeks before the course starts; (Training Management Department) |
2/2023 | 30 OKTOBER 2022 | 28 NOVEMBER 2022 | 19 DISEMBER 2022 | 07 FEBRUARI 2023 (Pendaftaran Pelajar Baharu Sesi 1/2023) | 100% |
2. Ensure that ILJTM students are confirmed eligible to be awarded a certificate/diploma within two (2) months after the end of the training session.
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STATUS PENCAPAIAN PIAGAM PELANGGAN (AUGUST) TAHUN 2023 |
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|
No |
Customer Charter |
Number Received |
Number Processed and completed |
Achievement |
| 2 | Ensure that ILJTM students are confirmed eligible to be awarded a certificate or diploma based on the decision of the committee within eight (8) weeks after the end of the training session for the semester; | DTP = 17 STP =20 |
DTP = 17 STP =20 |
100% |
3. Issuing a letter of offer of admission for a short-term course (KJP) no later than three (3) days before the course starts.
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STATUS PENCAPAIAN PIAGAM PELANGGAN (AUGUST) TAHUN 2023 |
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No |
Customer Charter |
Number Received |
Number Processed and completed |
Achievement |
| 3 | Issuing a letter of offer of admission for a short-term course (KJP) no later than three (3) days before the course starts. | being updated | being updated | 0% |
4. Ensure that KJP participants who record an attendance percentage of more than 80% receive a certificate within seven (7) days after completing the course.
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STATUS PENCAPAIAN PIAGAM PELANGGAN (AUGUST) TAHUN 2023 |
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No |
Customer Charter |
Month |
Number Received |
Number Processed and completed |
Achievement |
| 4 | Ensure that KJP participants who record an attendance percentage of more than 80% receive a certificate within seven (7) days after completing the course | AUGUST 2023 | being updated | being updated | 0% |
5. All complaints are dealt with within fifteen (15) working days.
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STATUS PENCAPAIAN PIAGAM PELANGGAN (AUGUST) TAHUN 2023 |
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|
No |
Customer Charter |
Month |
Number of Received (Calls) |
Number Received (Counter) |
Total |
| 5 | All complaints are dealt with within fifteen (15) working days. | AUGUST 2023 | being updated | being updated | 0 |
